Privacy Policy

At London Edge Estates, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, visit our website, or communicate with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

London Edge Estates is a residential and commercial estate agency providing property sales, lettings, property management, and related property services.

Data Controller: London Edge Estates Ltd
Address: 64-66 High Town Rd, Luton LU2 0DF
Company Registration Number: [Insert Number]
Email: info@londonedgeestates.co.uk
Telephone: 01582 41 22 22

Depending on your relationship with us, we may collect the following information:

• Full name
• Postal address
• Email address
• Telephone number
• Date of birth
• Identification documents
• Proof of address
• Financial information
• Property ownership information
• Tenancy information
• Correspondence records
• Website usage data and cookies

We only collect information that is relevant and necessary for the services we provide.

We use your personal information to:

• Market and sell properties
• Arrange property viewings
• Manage lettings and tenancies
• Conduct property management services
• Verify identities and ownership
• Carry out anti-money laundering (AML) checks
• Communicate with buyers, sellers, landlords, and tenants
• Comply with legal and regulatory obligations
• Improve our services and website functionality

If you enquire about a property for sale or rent, we may collect your contact details and property requirements to assist with your search.

Where you consent, we may contact you regarding properties that match your criteria. You may unsubscribe from marketing communications at any time.

We will never disclose your personal contact information to another party without your consent unless required by law.

If you instruct London Edge Estates to market your property, we will collect information necessary to verify your identity and ownership of the property.

This may include:

• Proof of identity
• Proof of address
• Ownership documentation
• Financial information where legally required

We are legally required to undertake certain verification checks and maintain records in accordance with anti-money laundering regulations.

As an estate agency, we are legally required to verify the identity of certain customers and conduct anti-money laundering checks.

Personal data collected for these purposes may be shared with authorised verification providers and regulatory authorities where required by law.

Records obtained for compliance purposes may be retained for up to six years following the completion of a transaction or business relationship, or for such period as required by law.

We do not sell, rent, or trade personal information to third parties.

We may share information with trusted third parties where necessary to provide our services, including:

• Solicitors and conveyancers
• Mortgage advisers
• Referencing agencies
• Surveyors and valuers
• Deposit protection providers
• Maintenance contractors
• Utility and service providers
• Regulatory bodies and government authorities

Any third party acting on our behalf is required to comply with applicable data protection legislation.

Where London Edge Estates manages a property, we may process personal data relating to landlords, tenants, guarantors, contractors, and prospective tenants.

This information is used solely for tenancy administration, legal compliance, maintenance coordination, rent collection, and property management purposes.

Our website may collect anonymised information regarding visitor activity to improve website performance and user experience.

Cookies may be used to:

• Analyse website traffic
• Improve functionality
• Remember user preferences
• Enhance security

You can manage cookie preferences through your browser settings.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

Access to personal information is restricted to employees, contractors, and service providers who require it to perform their duties.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax, and regulatory obligations.

Where required by law, certain records may be retained for up to six years or longer where a legal obligation exists.

Under UK GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Restrict processing of your information
• Object to processing in certain circumstances
• Withdraw consent where processing relies on consent
• Request the transfer of your data to another organisation

To exercise any of these rights, please contact us using the details below.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Data Protection Officer
London Edge Estates Ltd
Address: 64 - 66 High Town Rd, Luton, LU2 0DF
Email: info@londonedgeestates.co.uk
Telephone: 01582 41 22 22

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

Last Updated: October 2026